Research International, the company which measures Royal Mail performance

By Gordon Rayner, Chief Reporter 900AM GMT thirteen March 2010

One of the firms specialities is on condition that tailor-made peculiarity carry out surveys for blue thinly slice clients together with Toyota, Microsoft, Renault, Unilever, Samsung and Barclays.

According to Royal Mail, it provides them with "an correct and unprejudiced magnitude of the smoothness use Royal Mail provides to the customers" by utilizing 22,000 volunteers to post exam letters to each alternative all over the country.

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The volunteers post exam letters to each alternative and log the dates of posting and taking around an internet site, that enables the association to set up up a design of how fit deliveries are.

The ultimate annual accounts for Research International show that in the year finished 31 Dec 2008 the prior to taxation distinction had slumped from �1.3 million the prior year to only �22,000.

Last Feb it joined with an additional marketplace investigate company, TNS, during restructuring by both firms primogenitor association WPP, that is headed by the former Saatchi & Saatchi senior manager Sir Martin Sorrell.

Based in the More London commercial operation park, subsequent to the London Mayor Boris Johnsons Thames-side offices in City Hall, the association is right away well known as TNS Research International.